Refund policy
We offer a 30-day no-reason return policy, which means you have 30 days after receiving your item to request a return — no explanation needed.
To be eligible for a return, your item must be in the same condition as received: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To start a return, please contact us via:
- Email: contact@other.store
- LINE: @otherstore
All returns should be shipped to the following address:
Room 906, Building A, Jianke Plaza, Banhe Road, Huangpu District, Guangzhou, Guangdong, China
Phone: +86 13249285193 (must be provided to your courier)
If your return is approved, we will send you a return shipping label along with detailed instructions.
Please note that items sent back without prior approval will not be accepted.
Feel free to contact us anytime for questions at contact@other.store.
Damages and Issues
Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us immediately so we can assess the issue and make it right.
Non-returnable Items
We do not accept returns on the following:
- Sale items
- Gift cards
If you're unsure whether your item is eligible for return, feel free to check with us before initiating the process.
Exchanges
To exchange an item, the fastest way is to return the original item and place a new order once your return is accepted.
European Union – 14-Day Cooling-Off Period
If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Returned items must be in their original condition: unworn, unused, with tags, and in original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please keep in mind it may take additional time for your bank or credit card company to process and post the refund.
If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at contact@other.store.